New Survey Reveals Impact of COVID-19 On Gig Workers … Study Tracks Experience Of Gig Workers Across The Globe … South Africa Report Shows Significant Financial and Lifestyle Impact

Flourish, a mission-oriented global venture capital firm with portfolio investments throughout Africa, today published the South African edition of The Digital Hustle: Gig Worker Financial Lives Under Pressure. The report tracks the experiences of gig workers, including those who use digital platforms such as e-hailing or delivery apps, to learn more about how they are faring during the COVID-19 pandemic.

The South African survey is part of  a bigger study in May tracking the experiences of gig workers across the globe. The firm released the Brazil edition in June 2020 and is currently fielding surveys in India, Indonesia, and the U.S. With each of its country-specific studies, Flourish aims to help fintech entrepreneurs connect with the people most in need of aid and better understand their needs. 

Surveying more than 600 South African gig workers, Flourish found that 76% experienced a large decrease in income since March 2020. The report also summarizes how gig workers are coping with economic dislocation. Below are the key findings from the report:

Approximately 4 out of 5 workers now earn less than $240 USD per month, compared to 16% before the COVID-19 lockdown.

91% are very concerned about COVID-19, specifically, how gig workers believe it will affect their ability to earn an income (46%) and the risk to their family’s health (26%).

Some gig workers are impacted more than others. E-hailing drivers were twice as likely as delivery workers to report a significant decline in quality of life, with 83% suffering a large decrease in income.

Coping strategies among South African gig workers vary. Some have a financial cushion, but a majority live on the edge. If they lost their main source of income, 58% of respondents reported they could not cover household expenses for a month without borrowing. Most have made sacrifices to cope with the pandemic and accompanying economic dislocation. Over half of gig workers have already reduced their household expenses, almost half borrowed money, and nearly 3 out of 4 had to rely on savings. Yet, only 1 in 5 are seeking additional income – a low figure possibly driven by the strictly enforced COVID-19 lockdown.

As part of the survey questionnaire, gig workers were asked to share anonymous comments to describe how they are faring in the current conditions. “People are not buying as they used to do,” said a delivery driver. “The number of deliveries has dramatically dropped. It is a big challenge now.” An e-hailing driver said, “We are eating two meals a day. That is what we can afford now.”

Future Plans

In the next 6 months, nearly all respondents plan to restart or continue the work they were doing before the lockdown. The majority are concerned about the ability to earn an income, find work, cover day-to-day work expenses. For 4 out of 5 people, health risk associated with returning to work was not a top concern.

Despite recent hardships, Flourish expects continued growth in online platforms and financial tools to support gig workers. In addition to these findings, the South African edition of The Digital Hustle: Gig Worker Financial Lives Under Pressure provides early insights into how platforms and financial services providers can best serve this emerging digital workforce.

“Digital platforms have made it possible for workers around the world to participate in the gig economy, providing a degree of formality and stability to their work,” said Arjuna Costa, managing partner at Flourish. “When the coronavirus outbreak caused the global economy to come to a halt in Q1 of this year, workers were severely impacted. By tracking gig worker experiences in South Africa, and elsewhere, we hope to open conversations about how fintech companies can build lasting solutions for this vulnerable population of citizens.”

Survey Methodology 

Flourish partnered with research firm 60 Decibels and gig worker startups FlexClub and Picup to conduct the online survey of 605 gig workers from June 21-28, 2020. Of these respondents, 425 were e-hailing drivers and 180 were delivery workers. 

About Flourish

Flourish is a mission-oriented global venture fund investing in entrepreneurs whose innovations advance financial health and prosperity for individuals and small businesses. Our global portfolio includes more than 60 companies such as Steady and Neon for gig workers, Pula and Apollo Agriculture for smallholder farmers, and several challenger banks including Chime. Founded in 2019, the firm also funds research and non-profit organizations to better understand the underserved and help foster a fair, more inclusive economy. Visit us at or join our community through Twitter, LinkedIn or Facebook.

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