Many MTN customers in Nigeria are currently experiencing service outages and are unable to connect with loved ones and business associates in parts of the country.
The customers were unable to use the mobile network operator’s call, data, and SMS services.
”Where is the cliche? MTN, everywhere you go! A customer lamented on Saturday while expressing his frustration to make a call to loved ones.
“Emergency calls only” showed on the screen of MTN users our correspondent spoke with as of the time of filing this report at 04:30 pm on Saturday.
The users told our correspondent that they started experiencing the outage around 2:30 pm on Saturday.
Some of the users, who also subscribed to other telecom service providers, have since switched over in the interim to link up with friends and family.
However, reacting in a statement on Saturday as to what caused the outage, MTN spokesperson, Funsho Aina said the Telecom company has been experiencing a downtime, but will soon restore services to customers.
MTN Nigeria in a statement said, “Some of our customers are having difficulty connecting to the network today. We’re looking into this and are truly sorry for any inconvenience caused.”
Although some subscribers reported that the outage has been resolved as of 6pm on Saturday, others are still encountering difficulty using MTN to call and browse.
Meanwhile, some MTN users have gone on social media to lament their frustration.
@kessyl tweeted, “MTN network completely off in Abuja…What is happening please?”
@iamjudin1911 wrote, “Is this world coming to an end? I can’t make calls with MTN at the moment…better confess your sins before it’s too late.”
“Can anyone explain what is wrong with #MTN network?” @AjibolaJibsin asked.
MTN is the largest telecommunication provider in Nigeria with 77.35 million subscribers, according to latest industry statistics from the Nigerian Communications Commission.